Monitoring stories

improving IT service quality

Microsoft Dynamics AX 2012 plays an important role in the business activities of many companies. As a user-centered application, its performance from a user perspective is vital because of the many and wide-ranging types of employees who can't get their jobs done when it's not available and responsive.

We show how to build a test case to inspect and measure two common tasks within AX, filtering and detail inquiry, inside AX's Business Ledger. A related video in our YouTube channel gives detailed, step-by-step instructions on how to construct the test case described here.

Monitoring installations of Microsoft Dynamics AX 2012 from a user perspective is important because of the widespread use and importance of AX to business activities. We show how to build a test case to inspect and measure two common tasks within AX: invoice printing within Accounts Payable, and inventory control. An accompanying video in our channel provides further details for those wishing to construct a similar test case themselves.

The Alyvix visual monitoring system helps you proactively find problems that would lower the usability of your IT services by monitoring factors such as availability and responsiveness. By tracking the results over time, it can also detect worsening trends that may not otherwise be noticed. Here we describe two real world examples cases illustrating actual problems that occurred and how they were resolved.